Usability Beef (Extra Lean)

Dear Windows 2003 Usability Team,

I just stepped through your troubleshooter to fix a printer problem. The final page I arrived at is displayed above. Some questions about this screen:

• Why is there one radiobutton? What's the point of having one radiobutton?
• What happens if I select this option? Will this send an e-mail to Microsoft Customer Support that they should expect a call soon?
• What happens if I don't select this option? Should I then feel guilty about being a quitter?

Let's be honest, people. This button doesn't do anything, does it? Then why is it there? I'm stumped.
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